India Power believes in empowerment – using the latest technology to ensure that they are always one step ahead in customer service. Their consumer help desk goes live for both LT and HT consumers in Asansol. Customer can call the Help Desk’s toll Free number — 1800 1023 783 — to register concerns and grievances, such as No Power Complaints (NPC), meter related issues, commercial issues etc.
This Help Desk will be manned round the clock, seven days a week. Consumers may contact India Power team at their own convenience, and expect a prompt response. Complaints will be registered and given a resolution time frame according to regulation. An escalation matrix will prioritise iogged complaints as required. The call centre is mapped to the J K Nagar control room and the SPS & DPS team. The Help Desk will also offer SMS and email alerts to the consumer as well as the control room and respective unit upon registration and escalation.
Moving forward, India Power hopes to continue providing the highest quality power supply to their consumers.