Growing need of patient centric care in critical care units


Critical Care refers to the specialized care of patients who are suffering from life threatening conditions. Intensive care comprises comprehensive management of critical patients with advanced medical equipment, monitors and life support systems. These units encounter life and death situations ever day, that often involve much complexity in not just the treatment procedures, but also human emotions.

The entire staff of the Critical Care Unit, including Intensivists, Medical Officers, Nurses and technicians, have to work as a close-knit family with the patient and his/her relatives and friends for the best treatment outcome. In this scenario, good communication skills and empathy towards the patients as well as their relatives are a pre-requisite. Critical Care units the world over re-laying great stress on the Patient-centric care and are working towards achieving the 100% satisfaction.

Medica is holding a 2-day workshop at its premises, involving National and International stalwarts in Critical Care Medicine, to highlight the innovative and effective techniques of communication with patients and their relatives/friends, and enhance the quality of hospital stay. The workshop aims to discuss the importance of maintaining correct, complete records and handling medico-legal issues pertaining to patient care. It will also focus on the latest technology and research in CriticalCare Medicine.

With the objective of deriving a better understanding of the methods adopted the world over in care of serious patients, Medica Group of Hospitals has taken an innovative initiative to collaborate with Dr R P Dellinger, a stalwart in the field of Critical Care. Dr Dellinger, Chair & Chief, Department of Medicine & Director, Cooper Adult Health Institute, USA, has received the lifetime achievement award from the Society of Critical Care Medicine for his research on Sepsis which has led to pioneering advancements in management and control of this life threatening infection. Dr Dellinger is a strong advocate of patient safety.

Speaking during the occasion, Dr Dellinger focused on the growing need of patient centric care in critical care units, and using advancements in technology to deliver the best possible care in a cost effective manner.

Dr Arindam Kar, Director of the Medica Critical Care Institute, spoke about the stringent norms and protocols followed at Medica to ensure patient safety. He also stressed on the hospital’s focus on intensive training programmes to enhance the communication and soft skills of the Doctors and other staff, particularly in the Critical Care units, to improve the quality of stay of patients.